Cancellation and Refund Policy

Non-Recurring Prepaid Model: Quizerva operates strictly on a prepaid, fixed-period model (such as SFCC Pro Monthly for 30 days or Yearly for 365 days). We never automatically debit your card, bank account, or UPI for subsequent billing periods.

Automatic Expiration on Non-Renewal: If you choose not to manually renew your plan prior to your expiration date, your Pro access will simply conclude automatically at the end of your prepaid period. You will never be charged surprise renewal fees.

Immediate Voluntary Cancellation: Users may choose to cancel their active plan early by navigating to their Profile dashboard and clicking “Cancel Pro plan”. Please note: Because plans are prepaid and non-recurring, clicking Cancel Pro plan will immediately terminate all Pro access without refund. To enjoy all remaining days of your subscription, simply allow your plan to expire naturally.

Non-Refundable Standard Policy: Because our technical curriculum, scenarios, answer breakdowns, and evaluation engines are instantly unlocked upon payment, all subscription sales and charges are strictly non-refundable.

We do not provide prorated refunds, partial credits, or compensation for unused days, early cancellations, or mid-cycle plan switches.

Refund requests will only be considered under the following specific circumstances:

• Accidental Duplicate Debiting: If your bank account, card, or UPI was debited multiple times for the exact same subscription invoice due to a network glitch or payment gateway timeout.
• Payment Deducted Without Provisioning: If your payment was successfully deducted via Razorpay but your account was not upgraded to Pro within 2 hours, and our support team is unable to manually provision your access within 24 hours.

For eligible exceptions approved by our administrative team:

• Refunds will be initiated strictly to the original payment method (credit card, debit card, net banking, or UPI VPA) used during the initial transaction through our payment gateway, Razorpay.
• Once initiated, the refunded funds typically reflect in your bank account or card statement within 5 to 7 business days, subject to your issuing bank's processing cycles.